About

We believe that small businesses are the backbone of our economy. We seek to improve the quality of the local business community by only promoting companies that maintain the highest standards of craftsmanship and customer service. Finally, we look for practical ways that homeowners can improve the quality of life in the Los Angeles area.

Our Screening Process
Every business reviewed on this site undergoes the following screening process:

1. Referrals.  We begin with referrals from n2n readers, friends, neighbors, and industry professionals.  We ask people to refer only those businesses they can recommend without reservation.
2. Research.  We scrutinize each company for proper licensing, pricing, professional affiliations, history of complaints, and reputation in the community.
3. References.  We speak directly with at least six of the company’s previous clients.  We ask about adherence to timeline and budget, quality of work, customer service, pricing and reliability.
4. Interview.  We conduct in-depth interviews with the business owners to get a sense of the character of their companies.  Are they personable and knowledgeable?  Do they convey a passion for their work and a sense of responsibility towards the community?  Would we feel comfortable with them in our own homes?
5. Evaluation.  Reader response closes the loop. We communicate all feedback to the business owners. In the rare instances when complaints arise, we intercede on the reader’s behalf.
6. Accountability.  We drop any business that receives verifiable, legitimate complaints from local homeowners and does not show good faith in honoring its commitments.

Please keep in mind that businesses listed in our Referred Businesses database have not undergone this process.

Contact Info

Publishers
Mara Schoner
Mark Yardas

neighbor to neighbor, inc.
P.O. Box 515381 #73044
Los Angeles, CA 90051-6681

phone:  (310) 857-7768
fax:  (866) 226-0800

All rights reserved.