On Sunday, November 6, 2011, our decrepit Holly furnace of 40 years, the original that was installed when the house was built, finally exhausted itself. That weekend had been unseasonably chilly and we waited anxiously for Monday to contact a repair person. However, Bay Cities that Monday was overwhelmed with customer calls for service and was unable to respond immediately, so I contacted a very large heating and air conditioning firm about which I knew virtually nothing. The service technician informed me that there was no hope for the old relic and that a new one was the only option. He proceeded to promote some very pricy products and droned on endlessly about adding a necessary 30 year warranty that his firm would service for an additional cost. The service technician left me feeling very uneasy. The next day, to my delight, Bay Cities contacted me, apologizing for being so busy and offered their services. Mr. Neil Hammond came to our house. There was something about his demeanor that commanded my immediate respect. He is quiet spoken and very “user friendly” as they say in the trade jargon. Mr. Hammond quietly went about measuring the dimensions of the furnace while fielding questions from me and explaining the nuances of today’s heating units. It did not take long for him to prepare his proposal. The price was a little less than that of the larger firm and even offered much more for the money in that it included a furnace with dual heating, programmable thermostat and seven new, improved vents and the city inspection fee (the inspection fee with the larger firm was a $300 add-on, for which the city charges $100 {the true cost} and for which Bay Cities charges nothing extra). Being a businessman by occupation, I had planned on getting the usual three estimates but Mr. Hammond had won my complete confidence in his simple, honest and factual presentation of his proposal. The furnace wasn’t immediately available but Mr. Hammond showed up on our doorstep with a space heater loaner to use until the new furnace was installed. The installation went like clockwork and the installers were especially friendly to work with. Mr. Hammond came by to follow up and to be sure there were no questions. You could not ask for a finer firm, a firm of three generations of Hammonds that have their customers’ needs as paramount to their business. If only all businesses were like this one.
- Robert Mercer, Del Rey

I found this company thru neighbor2neighbor after interviewing at least 2 others. Bay Cities was terrific! I had quite a bit of remediation to be performed since the house was vacant for nearly a year. Greg and his team provided an accurate estimate, and were knowledgeable, prompt and very professional. I highly recommend them, especially if you have unique needs.
- Clarence, Malibu

Greg at Bay Cities redid our heating and installed central air. He was fair, reasonable and reliable. Always on time! Bay Cities is family-owned and the crew has been with him for a number of years. I was impressed with that. Another thing I liked was that Greg was always around, on the job, making sure it was done right. We had a problem with the landscaping and he hung in with us until we got our approval. He really cares about our house.


- Marcia Noel, Pacific Palisades

Greg at Bay Cities installed our central heating unit and has been servicing it for us. Recently, we needed a new heat pump. The new unit is a lot more efficient and we expect to save on our utility bill this year because of it. They are always on time, easy to deal with and give quality workmanship. They gave us low-end and high-end choices about repairing our existing unit. We’re very happy with Bay Cities.


- Don Dorsey, Topanga

Bay Cities showed up on time, did their work and cleaned up after themselves. They made the whole process seem so easy. Neil came by frequently to check on the progress of the job. They installed a central heating unit and removed the old wall unit. When they gave us the estimate he brought information and paperwork for a state rebate and a federal tax credit that saved us two thousand dollars! Neil always called me back promptly. His availability and the trust I felt, made this project an outstanding experience!


- Ann Camacho, Pacific Palisades

Bay Cities is on top of the permit process. They installed a new heating and air system for me in August. It is efficient and I have a tremendously low gas bill! The air conditioning is phenomenal! Their estimate was comparable to others. I had a manufacturers and government rebate. I pretty much already knew what I wanted going in. Neil gave me some good advice that saved me money, instead of just agreeing with me. They have a smooth, accommodating office staff. Their style is very down to earth, no pressure, no force to follow their timetable. It’s all what the customer wants. Very user friendly!


- Anton V., Los Angeles